Exchange and return policy

1. When exchanging or returning any of the company’s products, the original invoice dated and issued by the company must be presented.

2. The customer has the right to replace or return the sold item with a refund of its cash value without giving any reasons. And within the prescribed 14 days from the date of purchase.

3. When replacing or returning, the product sold by the company to the customer must be in the same condition as when purchased. Provided that it includes its own packaging and cartons.

4. The customer has the right to replace the sold item with another of the company’s products at the same value recorded in the invoice.

5. The customer may not directly have the right to exchange or return it in the event that he opens the product in a way that prevents its replacement or return with another one, or with it it is impossible to return it to the condition it was in at the time of purchase.

6. The customer may not directly have the right to exchange or refund in the event that he actually used the product, even if it was on an experimental basis, which resulted in opening the package and a decrease in the quantity packed with it.

7. The amounts paid will be refunded using the same method by which they were paid.

8. With regard to the exchange and return of gifts offered by us, It may not be exchanged or returned because it is not a sold product.

General Terms

Welcome to Loza World website. These terms and conditions (“Agreement” or “Terms”) govern your use of our website at

الصفحة الرئيسية

(“the site”) , By accessing or using the Website and Services in any way, including, For example but not limited to, visit or browse the site, or register an account, or contribute content, or any other material on the Site, You hereby expressly acknowledge that you agree that by accessing the Site, You have read, understood and agreed to be bound by all of the Terms and Conditions. If you do not agree to all of the terms and conditions, You are expressly prohibited from using the Site and must stop using it immediately. You may use the Services only if you agree to be bound by all applicable laws and these Terms and Conditions. in addition to, You can read our privacy policy at any time for more information about how the company collects, stores your information, and protect them when using the site.

Update terms and conditions

reserve the right, At our sole and absolute discretion, In making any changes or modifications to these Terms and Conditions including the Privacy and Cookie Policy at any time and for any reason, We will notify you of any changes by amending the terms and conditions and uploading them to the website or application. By continuing to use the Website and Services, After such changes (regardless of whether notice is given by the Company or not), You agree to be bound by any change we make to this Policy and/or accompanying policies/agreements including, for example, and not as a limitation, Privacy Policy or other policy displayed or uploaded on the Site or Application and Cookies. It is your responsibility to check this Policy and/or accompanying policies/agreements from time to time for such differences., Therefore, please be sure to check the applicable terms each time you use our website so that you understand the applicable terms. You will be subject to changes to any revised Terms and Conditions by your continued use of the Website after the date on which the revised Terms and Conditions or Privacy Policy are posted, You will be deemed to have known and accepted it.

privacy policy

We care about data privacy and security

using the site, You agree to be bound by our Privacy Policy, In addition to this section of the Terms and Conditions. If you access the Site from any other region of the world with laws or other requirements governing the collection, use, or disclosure of Personal Data that differ from those in force in Egypt, When you continue to use the site, you transfer your data to Egypt, You expressly consent to the collection, transfer and processing of your data in Egypt.